Sales and Warranty

Sales Terms and Conditions, Warranty and Return Policy




  1. commits to a good faith effort to work with the Customer to make the Customer’s shopping experience with as pleasant as possible.
  2. Sale of all merchandise viewed on ReglazingGlasses is subject to availability. If an item is out of stock, the customer will be informed as soon as possible.
  3. Goods that cannot be delivered to the customer shall not be charged.
  4. A purchase shall become effective upon receipt by the Customer of a purchase order confirmation from and receipt of payment for such order by
  5. By entering into a sales transaction on, the Customer affirms that these Sales Terms and Conditions shall be applicable to the sales transaction and any disputes as a result of such transaction.
  6. All information and details provided by the Customer (including but not limited to contact information, shipping address, payment details and prescription information) are up-to-date and correct.
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Description of Merchandise

  1. The description of the merchandise can be found on the makes a good faith effort to ensure that the goods that are supplied are identical to those displayed and described on Nevertheless, there may be minor variations to the description and/or specification of the goods due to changes made by and/or suppliers.
  2. During the ordering process, the Customer is requested to provide the correct eye prescription details. The prescription shall not be older than 2 years.
  3. Customer’s PD (pupillary distance) is an important value, and recommends the Customer obtains this from his/her vision care provider. As an alternative, ReglazingGlasses can measure the old lenses in a customers pair of glasses to obtain the correct PD. ReglazingGlasses cannot prepare any prescription glasses without an accurate PD value.
  4. Customer must be over 18 years of age.
  5. The Customer is not (partially) blind.
  6. The customer is not suffering from a particular eye condition for which special care, treatment or advice is required or recommended.
  7. Customer does not have a problematic vision condition, for which customer would be best served in person by a dispensing optician.
  8. Any damages as a result of incorrect information provided by the Customer are the Customer’s responsibility.
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  1. The items will be sent to the delivery address provided by Customer on the order form once payment has been received.
  2. The merchandise will be delivered as fast as possible, though minor delays may occur. The shipping date and time specified by ReglazingGlasses is only an estimate and is not guaranteed.
  3. shall not be held responsible for any damages caused by delays in delivery of the merchandise.
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Inspection of Goods

  1. Upon receipt of the merchandise, the Customer is encouraged to carefully inspect the goods. If the goods are damaged or missing, please contact In such case, refrain from using the goods.
  2. Each pair of prescription glasses will include a confirmation of the prescription. Customer is encouraged to double check this confirmation against the prescription received from Customer’s eye-care professional. If the prescription does not match the prescription confirmation, please contact us, and refrain from using the glasses. 
  3. Customer will be liable for any loss or damage to the merchandise from the moment of delivery unless such loss or damage is covered by the Warranty Policy of
  4. ReglazingGlasses will not be liable for the Customer's shipping expenses for any return shipments, but may elect to do so depending on the specific situation, at the sole discretion of ReglazingGlasses.
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Price and Payment

  1. The price stated on include VAT.
  2. Shipping and handling fees may be stated separately on the order confirmation.
  3. Accepted payment includes the following methods: (1) Credit cards: Visa / MasterCard / American Express / Discover; (2) PayPal®; (3) Personal check (subject to clearing of the check); (4) Money order.
  4. Payments are subject to authorization by the credit card issuer or PayPal®. Should authorization be declined, then shall not be held liable for non-delivery of any ordered goods.
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Resale of Merchandise

  1. The merchandise is prepared specifically for the Customer and is not intended for resale to the public.
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Telephone Call Recording

  1. Phone conversation with staff may be recorded for training purposes or for future use.
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Return Policy

  1. In case the Customer wants to return merchandise, a Returned Merchandise Authorization (RMA) number shall first be requested from ReglazingGlasses. Returns shall be sent following specific instructions on or as received from ReglazingGlasses staff.
  2. ReglazingGlasses commits to a good faith effort to resolve any problems that the Customer may encounter with merchandise supplied by ReglazingGlasses.
  3. No Quibble Return Policy:
    1. During the first 7 days after receipt of the merchandise, customer shall have the option to return the merchandise for a refund, no questions asked, subject to the restocking charge policy in place.
    2. Any complaint regarding to lenses with wrong prescription as perceived by the customer must be reported to ReglazingGlasses within 7 days of receipt. Customer is responsible for having the glasses inspected and compared with customer's prescription by their eye care professional prior to returning glasses due to a perceived mistake in prescription.
    3. Returns shall require a Returned Merchandise Authorization (RMA) number, which can be requested from via email, chat, or phone.
    4. Return shipping charges shall be for account of the Customer, unless specified differently by at its sole discretion.
    5. Returns shall include all accessories that were supplied free of charge (e.g. case, cloth, tool, etc.).
  4. ReglazingGlasses will not be liable for the Customer's shipping expenses for any return shipments, but may elect to do so depending on the specific situation, at the sole discretion of ReglazingGlasses.
  5. If a mistake was made during the order process by the customer, a 40% restocking fee will apply on the lens upgrades.
  6. Restocking charge
    1. A restocking fee will be charged by ReglazingGlasses on upgrades of lenses (which shall mean any lenses that are different from the clear 1.50 and 1.57 index lenses that are included in the base price for an eyeglass frame). The restocking charge amounts to forty percent (40%) of the price paid for the lens upgrade.
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  1. Under no circumstances shall, or its employees, agents or subcontractors be liable to the Customer for any business interruption, loss of use, income, data, profits, contracts, goodwill or anticipated savings. Nor shall ReglazingGlasses be responsible for any consequential damages of any nature, or any punitive damages.
  2. The maximum liability of ReglazingGlasses (including that of its employees, agents, or subcontractors) to the Customer in connection with any physical damage caused to the Customer, Customer’s property or any third parties as a result of actions or omissions by shall not exceed GBP5,000 for any order supplied by ReglazingGlasses to Customer.
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Selection of Lenses

    Before you select the lenses for your glasses, there are several things which need to be considered. It is important that you describe to us the kinds of activities that you plan to undertake while wearing your glasses. If you will be wearing glasses at work, we need to know if there is a risk of injury to you from flying objects that could strike a lens and break it.

    If your job requires the use of safety glasses, you must tell us because special lenses must be used. If you plan to wear your glasses while playing sports, please let us know so that we can help you select lenses that will not create a risk of injury. In fact, if you participate in any activities that could potentially cause eye injury, you need to describe these activities to us so that we can advise you. Although no glasses are unbreakable, there are important differences between lenses that make some lenses more protective when compared to others. We are here to help you choose the lenses that best satisfy your needs.

    People who we advise to only use Polycarbonate, Trivex or Xirm lens materials include (but are not limited to):

        • Monocular persons;
        • Athletes and people engaged in any kind of sports with even the remotest possibility of eye injury;
        • Workers whose occupations place them at special risk for injury (e.g. police);
        • Children;
        • Individuals with compromised corneas (e.g., RK, LASIK, penetrating keratoplasty.

    A very important part of selecting your glasses is the choice of lens material. There are several different materials to choose from, and each has advantages and disadvantages, which are described below.

        • Plastic - scratches more easily than glass, but lighter; impact resistance is similar to glass.
        • High index plastic - used for high prescriptions because lenses are thinner and much lighter than other materials; withstands impact a little better than regular plastic; good for sunglasses.
        • Polycarbonate, Trivex or Xirm plastic - are mid to high index materials which are much more impact resistant, which makes it the best choice for ocular protection; scratches more readily than glass but like other plastic materials is light and thus appropriate for high prescriptions; makes good non-prescription sunglasses too.

    Please consider carefully your needs for lenses. Based on these needs, we will be pleased to advise and assist you in the selection of the eyewear most suitable for you. ReglazingGlasses cannot be held liable or responsible in any manner for a failure of any customer to fully disclose any of the conditions referred to in this paragraph, or other conditions which may be required for ReglazingGlasses to know to assist in the prescription of correct frames and lenses.

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      Warranty Policy

      1. Quality warranty:
        1. ReglazingGlasses warrants its products for a period of 12 months against all workmanship and material defects.
        2. Returns shall require a Returned Merchandise Authorization number, which shall be requested from
        3. Return shipping charges shall be for account of ReglazingGlasses for United States customers. Return shipping costs for customers outside of the United States shall be for account of the customer.
      2. Restocking charge
        1. A restocking fee may be charged by ReglazingGlasses on lense returns. The restocking charge amounts to forty percent (40%) of the price paid for the lenses.Back to Top

      Contract Parties

      1. Purchase of any products on is a transaction between the Customer and Visio Services AG, a Swiss corporation.
      2. Any sales transaction (which shall include subsequent delivery and use of the goods) by is governed by the laws of the Republic of Switzerland.
      3. The terms “” and “ReglazingGlasses” in these Sales Terms and Conditions shall be interpreted as a website owned by Visio Services AG referred to in 1 above, and shall hence equate to Visio Services AG.
      4. This agreement is personal to the Customer and may not be transferred to any other person or entity.
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